Departmental hierarchies

• Departments—A department is the umbrella under which providers, service categories, and service problem codes fall. It is the top of the hierarchy. An example of a department is "Environmental Services."
• Providers—Providers refer to the levels within a department directly above a service category that handles the service needed. An example of provider is "Solid Waste."
• Service Categories—Service categories fall under a provider and help filter service problem codes. Service categories represent the service needed. An example of a service category is "Residential Garbage Pickup."
• Service Problem Codes—Service problem codes identify specific problems and any information needed to provide solutions. A service problem code is required in order to create a work order from a customer request. An example of a service problem code is "Appliance Pickup." The appliance pickup problem is assigned a "code" that tells the system that a stove, washer, dryer, or other appliance needs to be picked up when that code is entered into the system. This service problem code has a standard work order for appliance pickup.