Create, edit, and view bulletin board notices from the
Call Center form.
To create bulletin board notices:
Open the
Bulletin Board Notices
form.
Click
New Record. The system
automatically populates
Created By and
Date Created.
Organization—Enter the
organization to which the bulletin board notice belongs.
Language—Select the
language in which to create the notice.
Note: To create a notice in more than one language, create separate
bulletin board notices for each language.
Importance—Select the
level of importance for the notice. The system displays icons on the bulletin
board indicating the selected level of importance.
Knowledge Base
Article—Enter the article to which a hyperlink should be displayed
on the bulletin board.
Start Date—Enter the
start date for displaying the notice on the bulletin board.
End Date—Enter the end
date for displaying the notice on the bulletin board.
Note: If you do not enter a
Start Date and
End Date, the system
displays the notice on the bulletin board until an
End Date is entered or
the notice is deleted.
Title—Enter the title
for the notice.
Notice—Enter the
details of the notice.
Click
Save Record. The system
automatically populates
Bulletin Board Notice.