Associating GIS map layers with service problem codes

For each service problem code you create, you can associate GIS map layers. Layers might include street lights, water lines, or other features to which a service problem code applies.

When the call taker opens the map for a particular address, the system displays the relevant equipment layer based upon the service problem code.

To associate GIS map layers with service problem codes:

  1. Open the Service Problem Codes form. The system displays the List View page.
  2. Select the service problem code for which to associate a layer, and then click the Layers tab.
  3. Click Add Layer.
  4. Layer—Select a layer with which to associate the service problem code.
  5. Click Submit.
    Note: To delete a layer from a service problem code, select the layer to delete, and then click Delete Layer.