Viewing initiated e-mails for Messenger

View records of all e-mails that have been initiated from database events to ensure proper delivery and to troubleshoot problems with Messenger. The system displays all sent messages including those that encountered error messages.

To view initiated e-mails for Messenger:

  1. Open the E-mail Viewer form.
  2. Select the record for which to view the initiated e-mail.
  3. View the following information regarding the e-mail record:
    • Date—The system displays the date the e-mail was initiated.
    • E-mail Record—The system displays a code identifying the e-mail record.
    • E-mail Template—The system displays the e-mail template.
    • E-mail Recipients—The system displays the list of e-mail recipients.
    • Error—Indicates that an error occurred while sending the e-mail.
    • Sent—Indicates that the system successfully sent the e-mail.
    • E-mail Body—The system displays the composed message.
    • Error Message—The system displays the error that the e-mail message encountered.