Creating e-mail templates for Messenger

Create and modify e-mail messages using e-mail templates.

To create e-mail templates for Messenger:

  1. Open the E-mail Templates form.
  2. Click New Record.
  3. E-mail Template—Enter a unique code identifying the e-mail template, and then enter a description of the template in the adjacent field.
  4. E-mail Recipients—Select the recipients of the e-mail message. Separate e-mail addresses with a space or a ;. See Selecting multiple recipients for e-mail notification.
    Note: Parameters can be used in E-mail Recipients as well. If a parameter is associated with a user or employee record, the system replaces it with the corresponding e-mail address when the e-mail is sent.
  5. E-mail Subject—Enter the subject of the e-mail message.
  6. E-mail Body—Compose the e-mail message. Identify the parameter number(s) that corresponds to the column of the system table to be displayed with this e-mail. Enter %1 - %15 for each parameter.
  7. Click Save Record.