Defining exceptions for alerts

Define exceptions to the alert criteria. Enter the specific records that will have different alert criteria than all of the other records to be analyzed by the grid query.

To define exceptions for alerts:

  1. Open the Alerts form.
  2. Select the alert for which to create an exception, and then click the Exceptions tab.
  3. Click Add Record.
  4. Grid Key 1—Enter the actual value expected in the grid result for which to define exceptions.
    Note: This LOV is defined by Exception Entity on the Record View page.

    You may make your own key fields without using system entity values.

  5. Grid Key 2—Enter the actual values expected in the grid result for which to define exceptions.
    Note: The actual values from the grid result for Grid Key 1 and Grid Key 2 should be used in the columns that are mapped to Grid Key Field 1 and Grid Key Field 2 on the Record View page, e.g., equipment and equipment organization would be mapped on the Record View page, and then on the Exceptions page the values of HVAC-ROOFTOP-01 and ATLANTA would display for the actual values for which to set up exceptions.
  6. Delay Between Alerts—Enter the numerical amount of time between alerts for a specific grid key value, and then select the delay UOM, or unit of time to delay between alerts, e.g., enter 2 and then select Hours to allow 2 hour delays between the alerts.
    Note: This delay overrides both delays for work order alerts and e-mail alerts for the Grid Key 1 value specified.
  7. Trigger within Min/Max Values—Select to trigger alerts when the result value is within the Min Value and Max Value.
  8. Min Value—Enter the minimum value for Grid Key Field 1. The system produces alerts when the result of Min/Max Value is less than or equal to the mininum value.
  9. Max Value—Enter the maximum value for Max Value. The system produces alerts when the result of Min/Max Value is greater than or equal to the maximum value.
  10. Click Submit.
    Note: The system overrides any data in Min Value or Max Value specified on the Record View page of the Alerts form for the Grid Key 1 value specified.

    If Use Min/Max is not selected on the Record View page, the system ignores the min/max data specified on the Exceptions page.