Define alerts to trigger e-mails when records are identified that
cause an alert.
To create e-mail alerts:
Open the
Alerts form.
Select the alert for which to create an e-mail alert, and then
click the
E-mail Alerts tab.
Click
Add Record.
E-mail Template—Enter
the e-mail template to send.
Delay Between
Alerts—Enter the numerical amount of time between e-mail alerts for
a specific grid key, and then select the delay UOM, or unit of time to delay
between alerts, e.g., enter 2 and then select Hours to allow 2 hour delays
between the e-mail alerts.
Note: When the system analyzes delay periods, it uses
Grid Key Field 1 and
Grid Key Field 2 on the
Record View and History
pages of the
Alerts form to
determine if a grid result will get the delay specified. If it is determined
that a grid result will get the delay, then the system does not produce the
alert if the time between the last alert and the current time is within the
delay criteria.
Click
Submit.
Note: See
Creating parameters for alerts.
Users may create multiple e-mail alerts for a single alert management record.
The system sends multiple e-mails for each grid result meeting the specified
alert criteria.
To activate e-mail alerts, enable the MAIL driver on the
Job Setup form, and
then enter the correct values for the e-mail install parameters. For more
information, see
Setting up Messenger.