Creating service request log entries

Log entries detail changes that have been made to the service request since its creation. View a service request’s log entries and then create additional log entries as necessary.

To create service request log entries:

  1. Open the Service Requests form.
  2. Select the request for which to create a log, and then click the Log Entries tab.
  3. Click Add Log Entry.
  4. Type—Select the type of log entry you are adding.
    Note:  If you select Time Correction for Type, the system makes Time Correction available as a required field. Enter the number of minutes to add or subtract from the response time. For example, to add 35 minutes to the response time, enter 35. To subtract 2 hours from the response time, enter –120. Click Submit. The system corrects the response time.
  5. Comment—Enter log entry comments as necessary.
  6. Click Submit.
    The system automatically populates Old Status, New Status, Entered By, and Date/Time Entered.