Booking hours for service requests

Book hours for service requests to track the number of hours spent performing work associated with the service request.

Note: All hours booked for a service request are recorded on the work order associated with the service request.

To book hours for service requests:

Open the Service Requests form.
Select the request for which to book hours, and then click the Book Hours tab.
Click Add Labor.
Person—Enter the person performing the work for the service request.
Department—Enter the department where the work for the service request was performed.
Trade—Enter the trade that performed the work.
Date Worked—Enter the date on which the work was performed for the service request.
Type of Hours—Select the type of hours worked (e.g., normal rate, overtime rate, etc.).
Hours Worked—Enter the number of hours spent performing the work for the service request.

Note: To quickly enter information when booking hours for a service request, click the row containing the personnel assignment for which to book hours. The system automatically populates the Person, Date Worked, and Activity-Trade. Modify the information as necessary.
Activity-Trade—Select the activity-trade performing the work for the service request.
Rate—Enter or modify the hourly pay rate for the employee or trade performing the work. If you defined a trade rate for the select employee or trade, the system automatically populates Rate with the appropriate hourly rate.

If you defined a trade rate for the selected Employee, the system populates Rate with the employee trade rate. However, if you did not define trade rates for the selected Employee, the system populates Rate with the trade rate defined for the selected Trade.
Click Submit.
Repeat these steps as necessary to book any additional hours against the work order activity for the service request.